Privacy Policy

1. Introduction

Production Hub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number, address)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Profile information (company name, bio, profile photo)
• Listing information (equipment descriptions, photos, pricing)
• Communication data (messages between users, support inquiries)

Automatically Collected Information

When you access our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, click patterns)
• Location data (approximate location based on IP address)
• Cookies and tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address fraud and security issues
• Personalize your experience and deliver relevant content
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our terms

4. Sharing Your Information

We may share your information in the following circumstances:

With Other Users

Your public profile and listings are visible to all platform users. When you engage in transactions, your contact information may be shared with the other party.

Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Payment processing (Stripe)
• Email communications
• Analytics and advertising
• Cloud hosting and storage

Business Transfers

In connection with any merger, sale of company assets, or acquisition, your information may be transferred to the new entity.

Legal Requirements

We may disclose information to comply with legal obligations, protect our rights, prevent fraud, or respond to lawful requests from authorities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our platform. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

For more information, please see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security audits
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer necessary, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@productionhub.co.uk

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our platform is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the platform after changes become effective constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@productionhub.co.uk
Address: Production Hub Ltd, London, United Kingdom